Return and refund policy
Order must be fully paid when ordering. We will not hand out products in case of partial payment.
If you are unhappy, unsatisfied or if the product is defective you can return the item and we will either issue a refund or send you a replacement item.
We have a 14-day return policy, this means that you as a client have 14 days after receiving your order to request a return. In order for us to be able to fulfil your return, the item/product must be in the same condition you received it, clean, in its original packaging, unworn, unused, with all labels and tags.
The client must enclose the product/item in its original packaging.
If the product has accessories, these must also be returned in order to get your refund.
You will need to send back all of the order documents and forms and proof of purchase that were sent initially.
To initiate a return you will need to contact us at: +352 621355334
If your return is accepted by our services, you will need to pack your items properly and in their original packaging with all its protections.
The client must send back the product/item using a tracked shipping label and insure his parcel to the proper value.
Return address: Christiane Kirsch, 52, av. Pasteur, L-2310 Luxembourg, Luxembourg
Once your return is received by our services it will be inspected. If your return is approved then it will be automatically refunded on your original payment method. It may take some time for the refund to show up on your bank account.
You need to contact us before sending back any order.
Terms & Conditions articles regarding specific customers’ rights:
Right of withdrawal
Right of withdrawal may not apply for certain perishable products in accordance with relevant local legislation or regulation.
Hence the client will not have any right of withdrawal and no refund can be made to the order once it is processed. Refunds will only be done if required by law or regulation.
Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty, medical or health products). We also do not accept returns for bikini bottoms, swimsuits and underwear. Please get in touch with us if you have questions or concerns about your specific item or product.
Unfortunately, we cannot accept returns for on sale items or gift cards or vouchers.
Bespoke products/made on order product/non refundable hygiene-health product
The following list specifies, but is not limited to, products that cannot be refunded (except when legally mandatory) due to their specific type: made-to-order, bespoke products, personalised products, hygiene product, health and sanitary products, medical products or device, hand-crafted products with special requests or personalisation, bikini bottoms, swimsuits, and underwear.